Returns and Refunds

Last updated: November 6, 2026

Request equipment returns within 30 days

We accept returns of standard stock items only when they are defective and a written return request is submitted within 30 days after receipt. Returned items must be in their original packaging. Do not ship an item back before receiving approval, a Return Merchandise Authorization (RMA) number, and the return address and instructions from HIDR. A request is subject to product eligibility and inspection.

Email info@hidrelectronics.com with your name, HIDR order number, product or SKU, quantity, serial number where applicable, and the reason for the return. Describe any defect in detail.

Exchanges

We do not offer exchanges. Contact info@hidrelectronics.com before returning any item.

Product condition and exclusions

• Standard stock items must be defective to qualify for return. Equipment must be complete, in its original box and original packaging, with all components, accessories, paperwork, and factory packaging included. Returns and replacements are subject to review and are not guaranteed.
• Special-order items are non-refundable and non-returnable.
• Opened or unsealed DVDs, CDs, and cartography are not returnable unless defective; eligible defective media may be returned for replacement only.
• Equipment requiring warranty or other service should follow the appropriate manufacturer's service process. Contact HIDR for help identifying that process.

Packaging and authorization

Pack the manufacturer's packaging inside a suitable outer shipping box. Write the RMA number clearly on the outer shipping box only. Do not write on, or attach shipping labels directly to, the manufacturer's packaging. Unauthorized returns or returns that fail the supplied requirements may be rejected or returned to the sender. Follow the return deadline and instructions supplied with your individual authorization.

Return shipping and original shipping charges

Customers are responsible for return shipping for customer-requested returns and manufacturer-defect returns unless HIDR confirms a different arrangement in writing. Original outbound shipping charges are not refundable for ordinary equipment returns. Contact HIDR before shipping a defective, damaged, or incorrect item so the appropriate return, warranty, or claims process can be established. Any rights or refunds required by applicable law will be honored.

Carrier damage and incorrect items

Report shipping damage or an incorrect item to HIDR promptly. Keep the merchandise, outer shipping box, all packaging, and shipping labels. Send your order number, details, and clear photographs. Carrier damage requires a separate claims review; do not discard packaging or return the item without instructions.

Inspection, restocking fees, and refunds

Returns are inspected before approval. CWR advises that its review and processing can take up to 72 hours after receipt; this is a supplier processing estimate, not a guarantee that funds will reach your account within 72 hours. Approved refunds are processed through the original payment method, and your payment provider's posting time may vary. For approved returns, customers will receive their refund within 30 days after the returned item is received.

HIDR does not charge a restocking fee. CWR's supplied return instructions specify return to sender for a condition/reason mismatch. HIDR will communicate applicable return conditions during authorization; final approval depends on inspection.

Rewards points

Points earned on refunded purchases are adjusted to reflect the refund. Points used to redeem a reward on an order are returned in full for a full refund or proportionally for a partial refund under the loyalty program's refund rules. A deduction can leave a negative points balance if earned points have already been spent. Contact HIDR if your points adjustment appears incorrect.

Annual memberships

HIDR Priority is $199 per year and HIDR Angler is $399 per year. Each paid membership provides one year of benefits from the purchase date. Memberships renew automatically each year unless canceled. Each successful annual renewal provides another paid year of benefits.

Cancellation and membership refunds

You may cancel automatic renewal at any time. Cancellation stops future renewals; your benefits continue through the end of your already-paid membership year. Membership fees are generally nonrefundable, including if you choose not to use the services or benefits. No partial or prorated refund is provided for unused membership time. Without a successful renewal, membership benefits, including the merchandise discount, end when the paid membership year expires. Any refund required by applicable law will be honored.

Accidental membership purchases: written requests

If you believe you purchased a Priority or Angler membership in error, please request a refund in writing by emailing info@hidrelectronics.com. Include your name, order number, and an explanation of what happened. After receiving and reviewing your written explanation, HIDR Electronics may approve a refund at its sole discretion. A request does not guarantee approval.

For order, product, shipping, return, or membership assistance, contact HIDR Electronics at info@hidrelectronics.com or 704-813-5932.